Privacy Policy

Who we are

GROTEC Air Conditioning, also known as GROTEC and GROTEC Mechanical Services Pty Ltd (“Grotec”, “we”, “us”) provides air conditioning installation, servicing, repair and maintenance across greater Melbourne. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at oaic.gov.au.

This policy explains what we collect through this website, why we collect it, who we share it with, and how you can access or correct it.

What we collect

When you submit an enquiry form, we collect: your name; your phone number; and, where you provide them, your email address, company name, suburb or location, the type of work you need, and any details you include in your message.

We may also collect personal information through other channels, including correspondence, telephone and email, and from media, publications and other publicly available sources. The information we collect may include names, addresses, email addresses and phone numbers.

When you browse the site, we also collect limited technical information: pages viewed, approximate location, referring website, and browser and device type. To prevent automated abuse of our enquiry forms, we store a one-way cryptographic hash of your IP address. We do not store your IP address itself, and the hash cannot be used to identify you.

We do not collect payment details, government identifiers, or sensitive information through this website.

How we use it

We use the information you give us to: respond to your enquiry and arrange a call back; prepare a quote and schedule work; provide the services you ask for; keep records of work performed; protect our forms from spam and automated abuse; improve our website and understand which of our pages are useful; and meet our legal and regulatory obligations.

We will only use your information for the purpose you gave it to us, for a directly related purpose you would reasonably expect, or where you have consented or the law requires it.

Cookies, analytics and advertising

This website uses cookies, tracking pixels and related technologies. By continuing to use the site, you consent to their use as described below. Blocking or deleting cookies will not stop you using the site or submitting an enquiry.

What cookies are

Cookies are small pieces of text sent to your browser by a website you visit. The file is stored in your browser and lets us, or a third party, recognise you and make your next visit more useful. Cookies can be ‘session’ cookies, which expire when you close your browser, or ‘persistent’ cookies, which remain until they expire or you delete them.

How we use them

We use cookies, pixels and related technologies to:

• enable certain functions of the website
• provide analytics and understand how the site is used, including through Google Analytics and Google Analytics Demographics and Interest Reporting
• remember your preferences
• deliver and measure advertising, including Google Ads search, display, video and remarketing across the Google Display Network, and Facebook and Instagram advertising and retargeting, including interest-based advertising
• protect our enquiry forms from automated abuse

Third-party cookies

In addition to our own cookies, third parties including Google and Meta (Facebook and Instagram) may set cookies, web beacons and similar technologies to collect or receive information from this site and elsewhere on the internet, and use it to provide measurement services and to serve ads, including ads based on your past visits to this site.

Your choices

You can control or delete cookies through your browser's help pages. You can also opt out through:

• Google Ads Settings
• Google Analytics Opt-out Browser Add-on
• Network Advertising Initiative opt-out
• Digital Advertising Alliance opt-out
• Your device's advertising identifier settings
• General information about cookies

If you delete or refuse cookies, some features of the site may not work as intended.

Who we share it with

We do not sell your personal information. We share it only where necessary, with: our technicians, contractors and suppliers, where they need it to carry out or quote the work you have asked for; our service providers, including website and database hosting, email delivery, and analytics and advertising platforms including Google and Meta; and any person or body where we are required or authorised to disclose it by law.

Some of these providers store or process data outside Australia, including in the United States and in Asia-Pacific regions. We take reasonable steps to ensure any overseas recipient handles your information consistently with the Australian Privacy Principles.

Third-party links

Our website and communications may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites, and we do not guarantee their policies. We encourage you to read the privacy policy of any site you visit from ours.

Direct marketing

We may occasionally contact you about services related to your enquiry. We will not send you marketing material if you tell us not to. You can opt out at any time by replying to any message from us, or by contacting us using the details below, and we will action it promptly and at no cost.

How we store and protect it

Enquiry details are stored in a secured, access-controlled database. Access is limited to people who need it to respond to you or deliver the work. We use encrypted connections between your browser and our systems, and we take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification and disclosure.

No system can be guaranteed completely secure. If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.

How long we keep it

We keep enquiry records for as long as needed to respond to you and to meet our legal, tax and warranty obligations, after which we securely delete or de-identify them. Abuse-prevention data, including hashed IP addresses, is kept only as long as needed for that purpose.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable period. There is no charge to make a request, and if we refuse access we will tell you why in writing.

Complaints

If you believe we have mishandled your personal information, please contact us first using the details below so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be available at this page, with the date it was last updated shown at the top. This policy replaces earlier versions, including any privacy policy previously published on our website.

Contact us

GROTEC Mechanical Services Pty Ltd trading as GROTEC Air Conditioning
14/110 Indian Drive, Keysborough VIC 3173
Phone: 1800 476 832
Email: service@grotec-ac.com